Frequently Asked Questions

Please be assured that your home is in good hands with us. If you are out, we simply need a way to access your property, such as a lockbox or a keyed entry/garage code. There is no need to exchange physical keys; they remain secure with you.

If a lockbox or code is not available, you can arrange for access through a neighbor or a home watch service. Alternatively, a key placed in a discreet location, such as under a mat, is also acceptable. Coordinating access to your home is an important part of the process. For any additional information or to discuss the best access arrangements, please feel free to contact us.

As a solo cleaner, I personally handle all cleaning tasks at your home to ensure the highest quality and attention to detail. On occasion, I might bring additional help, but I oversee all work to ensure consistent quality. Having the same person come to your home ensures familiarity and trust. As the owner, I am committed to providing reliable and high-quality service, and your satisfaction is my top priority. 

We understand that unexpected events can arise. If you need to reschedule or cancel your appointment, please provide at least 2 business days’ notice so we can adjust our schedule accordingly. 

This notice helps us manage our schedule effectively and continue to provide high-quality service. Please be aware that cancellation fees may apply. If you have any questions or need assistance, feel free to contact us.

Absolutely. We are dedicated to maintaining the highest quality in our work. If you notice any areas that we may have missed, please inform us within 24 hours, and we will promptly address the issue at no additional charge.

Your feedback is essential for our continuous improvement and helps us ensure that we meet your expectations. Please do not hesitate to contact us with any concerns or requests. We are committed to delivering the best possible service and ensuring your complete satisfaction.

Our rates are typically based on the size of the property and the type of cleaning service requested. Please contact us for a customized quote.

To reserve your cleaning date and time, we require a credit card on file. A pre-authorization hold for the quoted cleaning fee will be placed on your card 24 hours before the service. Please note that your card will not be charged until after the service is completed.

If you prefer to pay using another method (Cash, Venmo, CashApp, Check, PayPal, or Zelle) on the day of service, we will release the pre-authorization hold once payment is received. Your credit card will only be charged if payment is not provided by the end of the service. Additionally, your credit card will not be charged until we speak with you and follow up on your initial cleaning. This approach ensures a smooth and efficient process, allowing us to focus on providing exceptional cleaning for your home.

We aim to minimize drive time by strategically scheduling our cleanings, which helps us maintain low prices and avoid trip fees. While we strive to accommodate specific time requests, we cannot guarantee them due to the unpredictable nature of our business, traffic jams, weather, and mechanical issues.

Please allow us the flexibility to schedule our cleaning anytime between 8:00 am and 5:00 pm. We typically do not start more than 30 minutes earlier or run more than 60 minutes later than the scheduled appointment time. If we are running late, the Coco Plum Cleaning will contact you via call or text.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer.Please let us know if you would prefer green cleaning services so we can plan for this.

If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!

As a professional and fully insured cleaning company, we take great care to ensure the safety of your belongings while cleaning your home. In the rare event that any damage occurs, we will promptly address the situation. Please notify us as soon as possible, and we will work with you to assess the damage and determine the appropriate course of action. Our insurance is in place to cover any damages, ensuring you have peace of mind when you choose our services.

At COCO PLUM CLEANING, we are dedicated to providing top-notch service, which is why we offer a 200% Satisfaction Guarantee. While we do not provide refunds, we are committed to ensuring your satisfaction. If you are not completely satisfied with any area of your home, please reach out to us by phone or email within 24 hours of your service. We will return to re-clean the missed areas at no additional cost.

To help us address your concerns quickly, please send photos of the areas in question to cocoplumcleaning@gmail.com. We will coordinate a correction service within 3 days to one week. Please keep in mind that if we do not hear from you within 48 hours, the right to a free re-clean will be forfeited.

It is important that someone is present during the re-clean to verify that all areas meet your satisfaction.

To ensure you get the most value from our cleaning services, we recommend taking a few moments to tidy up before we arrive. This includes gathering and organizing personal items such as toys, shoes, books, and remotes, clearing kitchen and bathroom counters, and safely storing any fragile items. Additionally, consolidating laundry and putting dishes in the dishwasher will allow us to focus on the deep cleaning tasks that make the biggest impact.

If you find yourself short on time or prefer not to declutter beforehand, we offer an additional service for basic tidying and organizing, which can be added to your cleaning package for a small fee per room.

Your cooperation in these simple steps helps us deliver the best possible results for your home.

At COCO PLUM CLEANING, we welcome homes with pets and have experience working around all types of furry companions. However, we understand that your pets may feel protective or uncomfortable when someone new enters their space, especially dogs who may be cautious of unfamiliar visitors.

To ensure a smooth and stress-free cleaning experience for both your pets and our team, we recommend introducing us to your pets during our first visit. This will help them become familiar with our presence and understand that we are there to maintain their environment, not disrupt it.

Rest assured, our team is attentive to keeping all pets safe, including those who may try to slip outside unnoticed.

Yes, you can customize your cleaning service by requesting specific tasks. Just let us know your preferences when booking.